Customer Service Representative - Exceptional Client Experience

At BateriHub, we believe exceptional customer service is the cornerstone of business success. We’re seeking a passionate Customer Service Representative to join our dynamic team in Canggu, Bali and deliver world-class support to our diverse clientele. Our customer service team is the first point of contact for our customers, and we need someone who can handle inquiries, complaints, and feedback with empathy and professionalism. This role is perfect for someone who loves helping others and wants to make a real difference in the customer experience.

In this role, you'll be responsible for managing customer interactions through phone, email, and live chat. You'll need to be a problem-solver, with the ability to handle high-pressure situations and think on your feet. We use a combination of tools like Zendesk, Slack, and Google Suite to manage our customer service operations. This is a great opportunity to work in a vibrant, international environment and grow your career in customer service.

📋 Tanggung Jawab Pekerjaan

• Handle customer inquiries, complaints, and feedback with a focus on exceptional service.
• Manage customer interactions through phone, email, and live chat, ensuring timely and accurate responses.
• Resolve customer issues and escalate problems to the appropriate teams when necessary.
• Use CRM tools like Zendesk to track and manage customer interactions and support tickets.
• Collaborate with other departments to ensure a seamless customer experience.
• Provide regular reports on customer service metrics and trends.
• Maintain a high level of professionalism and confidentiality when dealing with customer information.
• Participate in team meetings and contribute to the continuous improvement of customer service processes.

🎓 Kualifikasi & Syarat

• Minimum 2 years of experience in customer service, preferably in a high-volume environment.
• Strong communication skills, both written and verbal.
• Proficiency in using CRM tools like Zendesk.
• Ability to work well under pressure and manage multiple tasks simultaneously.
• Customer-centric mindset with a focus on delivering exceptional service.
• Fluency in English, both spoken and written.
• Basic knowledge of Google Suite and Slack.
• Valid SIM card and ability to work in a fast-paced, international environment.

🛠️ Keahlian

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