Customer Care Representative - Yogyakarta

Join Mitracomm Ekasarana as a Customer Care Representative in Yogyakarta and become part of a dynamic team dedicated to delivering exceptional customer service. In this role, you will be the voice of our company, providing support and solutions to our valued customers. Our mission is to ensure every interaction leaves a lasting positive impression, and we are looking for someone who is passionate about building strong customer relationships.

Mitracomm Ekasarana is a leading company in the telecommunications industry, committed to providing innovative solutions and exceptional service. Located in Yogyakarta, our office is a vibrant hub of activity, where you will have the opportunity to work with a diverse team of professionals. As a Customer Care Representative, you will handle incoming calls, emails, and chats, resolving queries and issues efficiently. You will also be responsible for maintaining accurate records and ensuring customer satisfaction.

📋 Tanggung Jawab Pekerjaan

• Handle incoming customer inquiries via phone, email, and live chat, providing timely and accurate responses.
• Resolve customer issues and complaints, ensuring a positive resolution and customer satisfaction.
• Maintain detailed records of all customer interactions and updates.
• Collaborate with the sales and technical teams to provide comprehensive support and solutions.
• Monitor and analyze customer feedback to identify trends and areas for improvement.
• Participate in training sessions and quality improvement initiatives to enhance customer service skills.
• Adhere to company policies and procedures, ensuring compliance with all regulations.
• Contribute to the team's goals by maintaining high service standards and exceeding customer expectations.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Business Administration, Communication, or a related field.
• Minimum 2 years of experience in customer service or a related role.
• Excellent communication skills, both written and verbal, in Indonesian and English.
• Strong problem-solving and analytical skills.
• Proficiency in using CRM software such as Salesforce or HubSpot.
• Ability to work well under pressure and meet tight deadlines.
• Customer-centric mindset with a passion for delivering exceptional service.
• Familiarity with telecommunications industry and customer service best practices.

🛠️ Keahlian

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